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TurboTax Free customers are entitled to a payment of $9.99.
- If you get a larger refund or smaller tax due from another tax preparation method, we'll refund the amount paid for our software.
- This guarantee does not apply to TurboTax Free.
- If not 100% satisfied, return within 60 days to Intuit Canada with a dated receipt for a full refund of purchase price.
- Does not include calculation errors due to errors in CRA tables.
- If you pay a penalty or interest due to a TurboTax calculation error, we will reimburse the penalty and interest.
- Claims are based on aggregated sales data for all NETFILE tax year 2020 TurboTax products.
- Testimonials are based on TurboTax Online reviews from tax year 2020 as well as previous tax years.
- Actual connection times and availability may vary. to 6 p.m., ET, Monday to Friday (except holidays). After May 2, English and French hours of operation will be 9 a.m. ET for French during tax season (from February 22 to May 2, 2022). to 12:00 midnight ET, 7 days a week for English, and 9 a.m.
- TurboTax experts are available from 9 a.m.
- All prices are subject to change without notice.
- TurboTax Online prices are determined at the time of print or electronic filing.
- Includes field audits through the restricted examination of books, but does not include the "detailed financial audit". Does not include GST/HST and other non-income tax audits and reviews unless the issues are ancillary to the income tax review itself.
- Internet connection and acceptance of product update is required to access Audit Defence.
- Over the past 5 years, more than 24M returns have been electronically filed (using NETFILE) with TurboTax based on CRA NETFILE reporting.
- Support availability subject to occasional downtime for systems and server maintenance, company events, observed Canadian holidays and events beyond our control. Intuit reserves the right to limit each telephone contact.
- For Basic, Standard, Premier, Home & Business, Deluxe Online, Premier Online, and Self-Employed Online, technical support by phone is free.
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